Safety
You don't have to face this alone.
If things feel too heavy, help is available right now. Here's where to find it, and how NLP MALAK responds when you're struggling.
Last updated 8 October 2026
If you are in danger right now
NLP MALAK is not an emergency service. Contact emergency help immediately.
Outside Israel, call your local emergency number.
In short
- 01
Help, shown instantly
If you mention being at risk, your supporter shows emergency resources right away.
- 02
A real person looks
Concerning conversations are flagged to the clinic team for review.
- 03
Fail-safe by design
If automatic screening isn't available, the conversation goes to a human anyway.
- 04
Private, still
Safety reviews are handled only by the clinic team and recorded in the audit log.
What NLP MALAK is, and isn't
Supporters are AI companions for conversation and reflection. They can listen, help you slow down and think things through, and point you to people who can help.
They are not therapists or crisis counsellors, and they can't send help to where you are.
What happens during a conversation
If something you say suggests you may be at risk, a safety message appears straight away with ways to get immediate help, and your supporter gently encourages you to reach out.
You can open the help sheet yourself at any time from the call screen.
What happens afterwards
Conversations are screened for signs of risk. Anything concerning creates a safety alert for the clinic team, who review it and decide on next steps, such as reaching out to you or suggesting a session with a professional.
If the automatic screening is ever unavailable, the conversation is sent to the review queue anyway, so nothing is silently skipped.
Reaching out is a strong thing to do.
Calling someone you trust, a helpline or emergency services is not a failure. It's a step toward feeling safer, and you deserve that.
Talking to a real person
You can book a session with one of our professionals or message your care team from inside your account.
Messages aren't watched around the clock, so please don't use them in an emergency. Call the numbers above instead.
Small steps when it's hard
- Breathe slowly: in for four, hold for four, out for six. Repeat a few times.
- Ground yourself: name five things you can see, four you can touch, three you can hear, two you can smell and one you can taste.
- Reach out: send a message to someone you trust, even just "Can you call me?"
- Make your space safer: put distance between yourself and anything you could use to hurt yourself.
Worried about someone else?
Stay with them if you can, listen without judging, and help them contact emergency services or a helpline. If they're in immediate danger, call 101 or 100 now.
